Where do you ship?
We currently ship to addresses within the United States.
How long does shipping take?
Orders are processed within 1–3 business days and ship from US warehouses. Delivery usually takes 3–5 business days after shipping. You will receive a tracking number by email as soon as your order ships.
How much is shipping?
Shipping is free on orders over $50. See our Shipping Policy for details.
Can I return an item?
Yes. You can request a return within 30 days of delivery. See our Refund Policy for the full details.
Why might my items arrive in separate packages?
Some items ship from different warehouses, so a single order may arrive in more than one package. Each package has its own tracking number.
How do I choose the right size?
Each product page includes a size guide. If you are unsure, email us with your pet's weight and measurements and we will help you pick.
How can I contact you?
Email info@giddypaw.com or call / WhatsApp +1 (929) 309-2108. We reply within 1 business day.