Refund policy
30-day returns
We want you and your pet to love your order. If you are not satisfied, you can request a return within 30 days of receiving your item.
Eligibility
- Items must be unused, unwashed and in their original packaging.
- For hygiene reasons, used grooming tools, opened food or treats, and items that show pet wear cannot be returned.
- Gift cards and final-sale items are not returnable.
How to start a return
Email info@giddypaw.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.
Damaged, defective or wrong items
If your item arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund, and you will not need to pay return shipping.
Return shipping
For returns that are not due to our error, the customer pays return shipping costs. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.